Welcome (back) to Source Blogger.
Sometimes you just feel compelled to write the truth. A lot of what we do as bloggers involves marketing… internet marketing, social media marketing, etc. Sometimes I’m taken back at all of the “Marketing Experts” I come across online.
It appears that social media is a booming business for people who seem to have exhausted the SEO market. It’s a hip, new product to sell. And the best part is, it’s another medium where results are difficult to track and the finger gets to be pointed at who is managing the social media campaign on the company level as opposed to how it was created…or more importantly, why it was created. (OK, so maybe I won’t be the most popular blogger in the blogosphere after this article…*shrugs*)
Today, we’re going to look at Facebook and what it means for your business. Source Blogger is not primarily a blog on social media, but I do encourage you to read the Facebook category here on Source Blogger.
Why does your company need a Facebook Fan Page anyway?
Most likely you use Facebook. As do most of the people at church, your kid’s school and your investment club. Facebook is a great way to connect with old friends, classmates, even old co-workers.
So, you heard about this guy who claims to have success with helping businesses push their brand, create an online identity, and establish a more interactive way for followers to interact with your business. Perhaps you want this feedback from web users.
The social media marketing pitch about Facebook
So, all the company’s decision-makers file into a little conference room and this is the “push”…
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350 Million Global Users and Counting
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100 Million U.S. Users
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Average Facebook User Spends 55 Minutes Per Day
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Average Facebook User Has 130 Friends
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Average Facebook User “Fans” 2 Pages per Month
After a few meetings…followed by a few more meeting with the social media company…and of course, a few more meetings, the decision is made to move forward.
You decided to buy the entire package! Twitter, LinkedIn, MySpace, YouTube, Flickr, Wikipedia…and yes, Facebook, as the primary target! (After hearing all those stats, why wouldn’t you be excited about Facebook, right?)
What the social media company didn’t tell you about Facebook
1) Facebook is a fortress — We’re all aware of the user stats for Facebook. Here, take a look: These are the stats that Facebook makes public for all of us to read. It’s not a secret.
“The reality is even the full-time bloggers and “internet marketing gurus” have problems creating value from their Facebook Fan pages…so, as a business, without our type of background, how are you going to overcome our challenges?”
2) The psychology behind Facebook use — Facebook users are very loyal to their personal social networks — unlike Twitter, where a lot of the discussion is with people you have never met or never plan to meet. Most Twitter accounts are set up so that I can follow someone automatically — unlike Facebook where I have to ask permission. Because of this, there has to be some personal recognition.
On Twitter, there’s often a natural reciprocation of “you follow me, I’ll follow you.” Remember what the social media company said in its presentation…that the average Facebook user has 130 friends? It’s not that difficult to have 5,000 to 10,000 followers on Twitter after a few years…with some effort…and automation.
“The bottom line here is exposure. Facebook insulates its users from pervasive advertising, internet marketers, and maybe even us bloggers! So, how is your company going to overcome those challenges?”
3) Facebook is not a “buying environment” — Meaning you can spend an average of an hour a day on Facebook (remember, the average Facebook user is on for 55 minutes a day) and not feel inclined to buy ANYTHING.
Facebook is not eBay, Amazon, Overstock.com…or even the For Sale section of CraigsList — meaning the user is trained to either play games, look at photo albums, share links of YouTube videos, or chat.
“Facebook users are not in “consumer mode” when they log in. What does that mean for your business? Are you personally going to change the mindset of 300 million Facebook users with your little Facebook Fan Page?”
What following/ “fan”-ing / subscribing to something in the social media world really means
It just means there is a mild interest in you, your blog, your company, your brand, your product, your concept, etc.
Many web users who interact with your direct and indirect pagers, you will never see or hear from them again. The internet is constantly in motion with people changing their profiles, user IDs, even buying new computers. It’s very difficult to remember your web use from day to day. Plus, what you felt strongly about yesterday, may not be such a priority to you today.
So, I ask you, what is the true value to your business to those that ‘fan” your Facebook page? Do you think it might be a little overrated?
4) Consumer Reaction+ Sharing Opinion — We all love feedback. We all like to be able to gauge our progress. We all need to know “the score”.
But, on the internet, those that are typically the most vocal are those who are frustrated, angry, and generally despondent. You want to create a social, interactive environment on your Facebook Fan Page, but the results could be extremely counter-productive. It’s really no different than what we do as bloggers, to screen/monitor the comments on our own blog for something offensive, hostile, or mean-spirited.
What if one Facebook comment turns off the current environment of contributors of your Facebook page? Are you prepared to deal with that? What if you receive some bad press? Do you really want to answer for it from your social media pages? You could be exposing more negative aspects about your company than positive ones!
5) Content + Search + Geography
The ugly truth about social media is that you can create a campaign, but you can’t guarantee its success. Why? Because online users are driven by content. Content that you must continually churn out — just like a blogger. You can’t compete with us!
Note: Although many of us favor capitalism to a certain extent, we don’t trust you. And we know, in the end, what motivates you, what your agenda is, and what you’ll do to reach your goals. Your content is an extension of you. And consumers are becoming less and less trusting of this propaganda. We’re also becoming more immuned and more suspicious of feeble attempts to network to us. So, what is your plan?
If you are a business services company in my community, ask yourself…
- Why the hell would I even want to be on your Facebook Fan Page?
- What could you possibly be saying that I would find interesting or even remotely engaging?
- Why would I want to return — what’s the benefit to me?
- The internet is doubling every 5 weeks… how am I even going to find you in search? And why would I be looking for you there as opposed to simply using the online Yellow Pages?
I live outside of Philadelphia, and your business is Kentucky. I found your page by accident. How are you going to overcome the geographical challenges of targeting consumers in your operating region? And what benefit is it to you that someone from India just “Fan’d” your page an hour ago? I’ll tell you: “Nothing!”
In Closing
Save yourself the time and money required to commit to your own social campaigns. I’d even make the argument against having a company website for many businesses.
You are smart enough to get to where you are in life. And you have gotten there based on results. Sure, the potential is there with social media, but realistically the results will be be extremely disappointing and not worth your investment. Results that SEO and Social Media will never truly be able to guarantee. And definitely not worth the big price tag.
If you truly want to some type of social integration, bring on a few young, interns. There, I just saved you thousands. And you deserved the truth.
My name is Jeffrey Baril. And this is Source Blogger.


17 Comments
I’ve also wondered what benefit a FB fan page is. I had mine before my website and blog, and just use NetworkBlogs to feed my FB fan site. It actually is a convenient way of keeping my friends up to date with my blog/website. So the fan page becomes a feeder for my blog, but mostly with my own circle.
One more thing. NetworkBlogs frames your website when it shows your feed. It pays to use a framebraker if you are feeding NetworkBlogs.
Art of RetroCollage recently posted..Collage for Toy Trains- the Art of Obsolete Technology
Hi Jeffrey
This is the second blog I have visited in the past week that speaks about Facebook and this blogger says she why she won’t have a FB account! Going against the crowd that’s for sure.
I’ve never been a big fan of FB. However recently I have connected with bloggers who interact a lot there. I have been over more in the past 2 weeks than in the past 2 years I reckon lol
However, I know my time there will be limited. Hasn’t been a part of my biz plan and although there are a lot of the “big boys” promoting it with their ad campaigns, they are IM guys who have tens of thousands on their mailing list. The problem is they so heavily promote their “success” that many think they can replicate it by buying their product that tells them how to do it!
As there are only 24hrs in a day; I have to choose what is best for my business. At the moment I am watching with interest to see how some things pan out. Not jumping into anything that will divert me from the achievable goals I have set myself for 2011.
Thanks for your take on this Jeffrey. Interesting to hear how you see it and I’m sure this will start a lively discussion here.
Patricia Perth Australia
Patricia recently posted..A Gardener’s Guide to Growing a Business
Hi Jeffrey,
I started a “Fan Page” about 2 weeks ago. However I don’t actively promote it. I just use it as an extension to my blog, although I do add small tips on the fan page that I don’t on my blog.
I think I have 14 Fans at the time of writing this.
My attitude is, if one of my readers would like to “Like” me than that is cool, and I will keep the page updated.
But for a business, unless their business is Social Media, then I really can’t see the point.
Too many being sold on false promises. And the “Gurus” making more money by selling more dreams.
Social Media definitely has it’s place, but needs to be used for what it was invented.
Pete
Pete Carr recently posted..9 Alternative Blogging Platforms To WordPress
Jeffrey, You’ve certainly hit upon why I’m not into FB marketing as a consumer, why many of my friends aren’t good targets for such campaigns. That said, as a marketer I do see it’s value but there’s always catches, costs that may outweigh the rewards. Like anything, it has to be built around content, content or interaction that the users, the customers, the buyers want not what you push out at them. And those customers have to be social i.e. fish where the fish are biting. I will quibble with you on businesses needing a website. If I were kicking the tires on any business, almost anything I was considering giving my money.. Google is the first place I turn to see if it’s legit; lack of a website does not instill confidence. FWIW.
Davina K. Brewer recently posted..New Post Category- How Dumb Was I
Everyone has their own views on this stuff, from the cabinet company to the tanning salon owner to the blogger. Personally, I feel you get out of things exactly what you put into it.
I make sure we put a fair amount of effort into the Facebook Fan Page’s for my businesses, now it’s not something I do across multiple businesses because I feel like being part of the in crowd. I do it because I’ve found a way to make it work for me within my businesses and I’ve found ways to challenge myself to see what we should and should not do.
Fact is, we do sell products due to our Facebook Fan Page and Twitter accounts as well. When we have events, Facebook helps us pull in a few more feet then we would have if we didn’t utilize that marketing platform. More feet = more potential $
Over the last two years or so we’ve managed to use Facebook to sell everything from exotic limousine rides to sunless spray tanning products. None of it’s easy, none of it is a “NEED” but it certainly carries some excellent gains.
Extreme John recently posted..Sunday Topper
Jeffrey,
a Facebook addict writing here
You made such great points that I have to agree with you.
Still, I think Facebook can work great for some, just see some of our friends bloggers with thousands of fans. I like the idea of having a fan page to connect with people.
But I would say that the main point of the post was buying the package from a social media “guru” which I would never do. I am trying to grow my FB fan page but I would never pay for someone to push it the way those “experts” do. I just like to keep it real.
Brankica recently posted..Brand your blog and yourself now
There is a great post. Facebook is one area I need to obtain more knowledgeable in. It can be a best tool, if you know how to make use of it perfectly. Thanks for great summary!
I think it comes down to niche as to whether FaceBook fan pages work or not.
I run fan pages for two completely different niches and one works well and the other is a waste of time. I think it also depends very much on your method of monetizing. I find that as an affiliate it does not work. i think – but can’t know – that it would be different if i was actually selling my own product.
FaceBook fan pages certainly aren’t for everyone.
Dawn recently posted..Nov 19- Difference Between Align And Culturelle Probiotic
Your points 1 and 3 are strong but here’s another way to see it:
Facebook does have an extremely huge database with users who for the most part give real factual information about themselves and their habits. This makes Facebook a targeted advertising medium to be reckoned with.
And the way to crack the fortress is from the inside meaning it would be much wiser to have a fanpage or at least Network Blogs active as others have done in this commenting section than not to have one. Plus, when using facebook’s engagement ads they seem to preference clients who already have a decent fb page.
Another way to crack the fortress is as simple as starting a group on facebook catering to some cause or hobby as many Facebook groups have garnered extreme leverage in making things happen that were important to them.
Of course, this all depends upon the objectives of your particular business..
Caleb recently posted..Making Money From NO Traffic
I agree with some points, but the value for branding in Facebook is unmistakable. You search for something on Facebook and if you target the right keywords for your business you can be listed. Businesses can provide value by posting specials, deals and other incentives only on their Facebook fanpage to welcome people to sign up. Deals they can’t get from the website or elsewhere.
The fanpage alone allows others to help promote your business as well, as when people see others they know “like” your business it can have a viral effect to some extent.
Justin Germino recently posted..Dead Space 2- Collector’s Edition XBOX 360
@Justin
Businesses are paying thousands of dollars to integrate their social media campaigns with their business/promotional efforts.
Instead of putting thought in their efforts, they jump right in, with some very unrealistic expectations… couple that with still no really clear method to convey a ROI (Return On Investment).
You and I know how fleeting subscribers, followers and “likes” can be.
Although I do feel for gamers and some media applications, Facebook works surprisingly well.
Justin, thanks for your comment. Keep writing that poetry too.
My best argument for having a Facebook personal profile and business page is that it’s another channel — another way to connect with your stakeholders.
If you’re looking for that, great. If not, that’s OK.
Evaluate Facebook vis-a-vis other channels you might open in order to meet your marketing/PR/CRM objectives.
Larry Brauner recently posted..16 Tips for Ning Social Networking
Although I actually agree with what you were TRYING to say, you make a weak argument and it even comes across a bit incoherent. And, you really lost me when you say” a business web site is not needed”. Yikes, come out your your cave, man. My impression than changed to “this must be a really old guy (or mentally old thinking) trying to make a case for technology denial syndrome”…..
Kevin,
Of any rebuttal article you could ever read online, I provided more real data… than was even really necessary. I think it’s one of my best rebuttal articles and speaks the truth… in an industry that is pandering to business owners who are clueless and easily manipulated to believe that a Facebook Page or website is going to make even the slightest bit of difference in their day-to-day operations.
I apologize if Source Blogger is not written at a level an elementary student can understand.
Part of the “freedom” I feel from blogging is that I am not restrained from utilizing my advanced vocabulary.
If that comes across as being incoherent, so be it.
As a Regional Manager for Aflac, I find ZERO reasons for accessing any forms of social media during the work day. This coming from someone who actively engaged in acquiring and servicing dozens of business accounts and engaging hundreds of job-seekers in a 4 state region.
Some look at social media as a form of engagement, I look at it as a barrier.
Jeffrey Baril, Source Blogger
Source Blogger recently posted..I’m Not Going To Sell Anything Until I’m An Expert On The Topic! You Can’t Make Me!
What a bunch of bull-dinky. I have had great things happen since I started advertising on FB, including some of the best contacts I have made in my life. Jump on the bus, or wait for the next one….if it comes!
one word to say. ‘Awesome”ly truthful
Do businesses who get a “like” receive some sort of demographic stats from Facebook? Otherwise, I can’t imagine what businesses think they are getting from Facebook. It all seems to be part of the usual smoke and mirrors tactics of marketing people to misdirect the attention from sales results to nonsense like number of likes. Who cares if 10,000 people like you but sales are falling and you’re about to be bankrupt. Our local newspaper now requires Facebook membership to comment on articles. Why on earth would they sign up with a firm that wants to put them (the newspaper) out of business? I can only guess Facebook supplies them with data they can parrot back to their advertisers. Of course, the whole “target marketing” is also nonsense. My chronological age has absolutely nothing in common with my buying habits. And if a website shoved so-called “age appropriate” advertising at me, I’d be highly offended. I don’t want real age shoved down my throat.
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